Terms & Conditions

These Terms & Conditions ("Terms") govern the supply of cleaning services by iProtect Cleaning Services ("we", "us", "our") to you ("the Client"). By engaging our services or accepting a quote, you agree to be bound by these Terms.

1. Service agreement

A binding service agreement is formed once you accept a written quote or confirm a booking in writing (including by email). The scope of work, frequency and pricing are as set out in the accepted quote. Any variations must be agreed in writing.

2. Pricing and payment

• All prices are in Australian dollars and, unless stated otherwise, exclude GST.
• Invoices are payable within 7 days of the invoice date unless otherwise agreed.
• Late payments may incur interest at 2% per month and reasonable recovery costs.
• We reserve the right to suspend services where invoices remain unpaid.

3. Cancellation policy

Cancellations or rescheduling requests must be provided at least 24 hours before the scheduled service. Cancellations made with less than 24 hours' notice, or where our team is unable to access the premises on arrival, may incur a fee equal to 50% of the scheduled service cost. Ongoing contracts may be cancelled with 14 days' written notice.

4. Access and site conditions

The Client is responsible for providing safe and timely access to the premises, including keys, alarm codes and parking where required. The Client must inform us of any hazards, fragile items or special instructions prior to service.

5. Liability

We carry public liability insurance and take all reasonable care when performing services. To the maximum extent permitted by law, our liability for any claim arising out of the services is limited to either re-performing the affected service or refunding the amount paid for that service. We are not liable for:

• Pre-existing damage, wear and tear, or stains that cannot be removed.
• Damage caused by defective fixtures, fittings or surfaces.
• Indirect, consequential or economic loss.

Claims must be notified to us in writing within 24 hours of the service being completed.

6. Health and safety

We comply with applicable workplace health and safety laws. The Client agrees to maintain a safe working environment for our staff and to immediately notify us of any conditions that may pose a risk to health or safety.

7. Confidentiality

We treat all client information and on-site observations as confidential and only use them for the purpose of delivering the agreed services.

8. Governing law

These Terms are governed by the laws of New South Wales, Australia. Any dispute arising under or in connection with these Terms is subject to the exclusive jurisdiction of the courts of New South Wales.

9. Contact

For questions about these Terms, please contact us at info@iprotectcleaning.com.au.